Chaze Mobiles : Ye Hui na Baat

Brand : Chaze
Company : Chaze Mobiles

Brand Analysis Count : 510

Some marketers will do anything to get their brand eyeballs. Chaze Mobile, which is yet to launch their products recently got  million dollar worth exposure in most of the media through one celebrity endorsement announcement. The brand  roped in the " upcoming " bollywood actress Sunny Leone as the brand ambassador.

huh !

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Brand Update : RIP Tata Indicom ( 2006-2011)

Tata Indicom is dead. The CDMA brand from Tata Teleservices is going to be integrated ( migrated / replaced/exorcised) to Tata Docomo. According to various newsreports, the Indicom brand will be killed and the entire mobile telephony and related services will be brought under the Tata Docomo brand. 

By bringing the entire services under a common brand, Tata Teleservices will be able to reduce the marketing costs and avoid brand confusion. 

But a dead brand is a dead brand. For me every dead brand is a failed brand. 

The new move also marks the larger role played by NTT Docomo in the mobile services JV with the Tata. The branding to Tata Docomo shows the prominence of DoCoMo brand which is the primary brand and Tata brand name is being used as an endorser brand. 

Tata Indicom as a brand was not able to create any strong image in the consumer mindspace. The poor quality ads and confused positioning put the brand way behind aggressive competitors like Vodafone, Idea and Airtel. But compared to Tata Indicom , DoCoMo is an aggressive brand and the promotions are clutter-breaking. By bringing all services under a single brand especially in a low-margin, highly competitive market like cellular services make immense business sense. 

CDMA services also did not quite clicked in the Indian market and consumers were not convinced about the technological supremacy of CDMA over GSM. Now that Tata Teleservices got a foothold over the GSM services through the Docomo JV, the relevance of Tata Indicom's CDMA services has diminished considerably. I wouldn't be surprised if the entire CDMA services will be put in the backburner by Tata Teleservices. 

RIP Tata Indicom ..

Related Brand

Tata Indicom

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Vodafone Blue : For Facebook Lovers

Brand : Vodafone Blue
Company :Vodafone

Brand Analysis Count : 502

Vodafone Blue is a Facebook dedicated mobile phone from Vodafone. The brand is thoroughly interesting because of its unique positioning. Vodafone Blue was launched in September 2011 targeting the ultimate Facebook fan. 

It is not unusual for a mobile service provider to dabble into the hardware . But most of such launches went largely unnoticed by consumer. This bundling of hardware and software although very much popular in the Western market is not yet being popularized in the Indian market. 

Vodafone Blue is manufactured by Alcatel and is co-branded by Vodafone and Facebook. This brand is an example of co-branding between two service providers. India is witnessing a huge surge in social networking usage. Facebook is leading the pack with an estimated 33 million Indian users. Vodafone is a leading player in the Indian mobile telephony with an estimated subscriber base of around 143 million. So coming together to tap synergies is the aim of this co-branding exercise.

Since most of the mobile service providers are grappling with the issue of wafer-thin margins, data usage is being viewed as a revenue generation & survival opportunity by most players. The rise of popularity of social networking sites provides ample opportunity for mobile service providers to gain revenue and also increase subscriber base. Vodafone's interest in this venture will be to increase its data usage subscriptions. For Facebook, India is a crucial market both interms of users and also advertisers. Partnering with a major player like Vodafone will bring in more users and importantly more usage of its site. So on paper , everything sounds logical and good.

Vodafone Blue's USP is its tight integration with Facebook. The product can be said as a Facebook phone and the product is aiming to give a pure Facebook experience to the consumers. This is not the first brand to come out with a Facebook phone. Earlier HTC has launched HTC ChaCha brand with a dedicated  Facebook button. Vodafone Blue has product features like - dedicated F button, FB is always working on the background, easy sharing of photos and messages etc.

The big question is whether Indian consumer needs such a product that is heavily integrated to only one social networking site ? The product is a niche but only time will tell whether this product is going to have enough takers to justify its existence. It is true that Facebook is hugely popular in India but will a consumer be willing to shell out Rs4500 for a dedicated phone is  a doubtful proposition.

There are many good things about this phone. The hardware is decent so are the looks. But there are many other phones in the same price range that offers many more features than Vodafone Blue. Hence for an average consumer, Vodafone Blue may not be a compelling buy. 

Another interesting facet of this brand is its communication. The brand is running a high profile tvc for its launch.

Watch the ad here : Vodafone Blue 

The ad conceived and executed by Ogilvy  is being shot as a Broadway Musical. This is the first time that an Indian brand has taken up a Broadway musical theme. The ad was interesting as a first-watch then became too long and boring. 

Although the ad had some elements of creative brilliance, the purpose of the ad baffled me. Is that ad for Facebook or Vodafone Blue ? Do Facebook needs such a campaign explaining FB features ? Why such a long ad failed talk any single feature about the phone ?? 

According Business Standard,  the brand is targeting non-metro consumers. The brand feels that the next social networking wave will come from these tier II cities. In that case the advertisement is way off the mark. Secondly, the consumers who already are the users of FB need not be re-educated about FB features. So an expensive advertisement made to show creative brilliance and no strategy.

According to the reports, Vodafone is offering one year unlimited FB access to the buyers of Vodafone Blue. The phone comes locked with the service providers and the consumer has to chose a pre-paid plan for this phone to enjoy the FB services. 

I am no expert in forecasting the success of brand launches. Vodafone Blue is an interesting experiment in the social networking space. A dedicated social networking phone without over-focus on any one social networking site would have worked better, but here in the case of Vodafone Blue, it is a co-branding initiative. Time will tell whether this experiment was worth it or not. 

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Brand Update : Idea Wants To Break Language Barrier

Idea Cellular has hit upon another smart idea this season with the latest " language barrier " ad. Sirji now wants to break the language barrier using mobile phones.

Taking the concept of " An idea can change your life " , Idea cellular has been relentlessly pursuing new ideas in their campaigns. Whether those ideas have any relevance to the brand or not, campaigns were run with passion. This persistence has paid off for the brand interms of brand recognition and also interms of market share.

This time the brand talks about how the mobile telephony can the solve the issue of language barrier in a diverse country like India. A country with 28 recognized languages and 22000 dialects, language has been a big problem for those people who needs constant relocation.

As a follow-up to the campaign , Idea launched a language helpline across the circles it operates for the general public. Through the helpline, the caller can get the help of a translator . The user should give the message to be translated in English and the helpline agent will translate the message in the language required by the caller. The helpline is open to non- Idea subscribers also.

One of the key lessons from the brand is the power of passion. The brand owners are passionate about the brand's positioning and it invests heavily in the campaigns bombarding the consumers with passionate messages. This passion has made " What an Idea Sirji " line a part of the common lingo of youngsters.

The ad campaign has been well received by the viewers and it needs to be seen whether the actual service will be used by the consumers. Whether it is used or not, Idea should be congratulated on the consistency and the passion in which it approach the core brand positioning.

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Idea

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Peek : Simply Connect

Brand : Peek
Company : Peek Inc ( brought to India by Aircel)

Brand Analysis Count : # 453

Peek is a very very interesting brand. In my analysis of 453 brands, this is one brand which intrigued me the most. My opinion about Peek keeps on changing when more and more information was collected. Regular Marketing Practice readers know that I am highly opinionated when it comes to brands ( often it is the most voiced criticism about this blog) . For this brand , I couldn't make an opinion at all.

Peek is an email only device that was launched in India a few months back by Aircel. Peek is a brand from USA based Peek Inc. The brand has created lot of interest among the media and tech analysts in USA.

Peek is the brain child of Dr.Amol Sarva, a Stanford Phd holder, who was the co-founder of Virgin Mobile. Peek has an interesting story behind it. Amol and his wife were expecting their first child. After long walks to take exercise, Amol's wife came home worrying about the e-mails that were piling up in her inbox. Smartphones were not affordable to her. Hence the idea came to Dr Amol to design a simple solution for those customers who could not afford a Blackberry or smartphone but would like to check email on the go. ( read the story here)

Peek is a mobile like device that can be used for checking email. In the techie lingo, it is called email only client. Although Peek looks like a mobile phone, you cannot make phonecalls from it. The brand is launched in India in association with Aircel which is offering connectivity to Peek. The handset is costing Rs 2999 and Aircel has a tariff plan starting with Rs 299 per month. Peek supports 5 email accounts .

Now comes the most important question. What is the market for Peek ? Who will buy a device that can be used only for checking emails ? Will anyone pay Rs 300 per month for checking emails on a device ?

I still don't have an answer.

Peek is a big break-away product in a market which talks about products that claims to do everything. Smartphones are now increasingly loaded with more and more applications. Even ordinary mobile phones are now loaded with multiple features. Peek is a product that does only one thing. The million dollar question is whether such a device makes sense in the Indian market?

Peek is not competing with Blackberry or Smartphones. This is a device that is targeting a specific set of consumers who like to check emails while on the move/at home. Now who can be such customers ?

a. Those persons who does not have an internet connection at home but gets lot of emails.
b.Those who doesn't want to carry a laptop on the move but need to check mails regularly.
c.People who always travel a lot and could not afford a laptop and data plan .
d. Those people who cannot afford a mobile internet data plan .
e. People who want to check emails but dislikes internet browsing.
f. Those who travel to places where there is no internet connection.
c.Corporates who can give Peek to their executives instead of the expensive Blackberry

Peek makes sense in markets where mobile internet data plans are expensive. In the US, such plans are very expensive and have long term contracts associated with it. Peek does not have such constraints and is not restricted to one service provider. Hence there is a market for such a product in US.Another plus for Peek is the simplicity of usage. The product is simple to use and configuration is very very easy. So for a non-geek, the product is a simple solution.

In India too, mobile internet plans are expensive. Now the tariffs are coming down because of intense competition. It needs to be seen whether the Rs 299/month offers a value proposition to the consumers compared to the mobile internet data plans. As of now, the product is available only with Aircel. Hence the product is virtually locked with one service provider.

Peek is relying heavily on its simplicity . The product does only one thing and tries to does it very well. The brand is relying on the wisdom that there is a segment of consumers who prefer simple solutions to their needs. It is laudable for the brand to resist the temptation to add one more additional feature to Peek.

Peek also makes immense sense to businesses who are looking for a cheap alternative to Blackberry. Peek can be given to the employees and compared to BB, the cost is very very low.

I am still confused about whether the brand will be successful in India . My initial impression was that Peek will be a failure but am not going to predict doom because you never know how consumers will react to such a simple product.

Having said that, Peek opens an opportunity for a device that is purely a social networking client. If there is a product that does emails, facebooking, orkut, twitter and at this price, I would be the first one on the queue to buy.

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Micromax : Nothing Like Anything

Corporate Brand : Micromax

Ad Agency : Lowe Lintas

Brand Analysis Count #447

Micromax is a challenger brand in the highly competitive mobile handset market. This Indian firm is shaking up the market dominated by MNCs. Micromax was founded in 1991 by Rajesh Agarwal . Micromax in its original avatar was a distributor of computer hardwares. In 1998, three more people Sumit Arora, Rahul Sharma and Vikas Jain joined Micromax as co-founders.The company branched out from a mere distributor to a marketer of telecommunication equipments.

It was in 2008 that Micromax ventured into the mobile handset market. The brand wanted to create a base before taking on the large players . Hence as a go-to- market strategy, Micromax concentrated on the rural market first. It was a different move altogether since most of the marketers tend to concentrate on the urban markets then move to the rural markets.

Micromax launched its first phone in the rural market with a very unique USP- 30 days battery standby time. The brand was launched from a consumer insight that most of the rural households do not get enough electricity to recharge phones on a daily basis . Hence a phone with a 30 day battery standby would be a worthwhile differentiation. The first product was a big success. The first product Micromax X1i priced at Rs 2150 was lapped up by rural market.

The success of X1i enthused the company to go aggressively into the market. But tapping the rural market is not an easy task. There is severe logistics pressure in servicing these markets. One of the first things that Micromax did was to establish the distribution network . According to a report in Forbes India ( March 5,2010), Micromax created a distribution network comprising of 34 super distributors, 450 distributors and around 55,000 retailers. The brand could also take advantage of the inroads made by other brands into advantage.

One of the highlight of their distribution strategy was that Micromax managed to make these dealers pay in advance by offering them more margins. Marketers will vouch that the most difficult part in managing distribution is the payment collection part. According to the news report, Micromax managed this hurdle through this strategy of more margins for advance payment. It is not a new strategy to offer such kind of discounts for advance payments (cash discounts), but to make a retailer accept such an offer is indeed a remarkable feat (if the Forbes report is true).

Unlike many challenger brands, Micromax was careful in its product strategy. Although all Micromax products were towards the lower end of the pricing spectrum, the brand was focusing on adding more features at a reasonable price . The focus was more on value than price. What I have noticed while going through their product range was that there was some USP in their products which offered more value. I think , that value orientation with a clear differentiation was a significant factor that aided the significant growth of this brand in Indian market.

The company in their website claims to have invested heavily in the product development. The brand boast of launching many firsts in the market like

30 day battery life

Affordable QWERTY phones

Affordable Double Sim etc

Besides the focus on product development, Micromax has invested heavily in brand building. The brand is one of the big spenders in the current IPL. Micromax has centered much of its brand building exercise around cricket. It was one of the principal sponsors of the South Africa VS India ODI series in 2010.

Most of the brand promotion for Macromax is centered around products. I havn't seen a corporate brand building campaign from Micromax. The ads are for individual products highlighting the product features and USPs.

Micromax has the tagline " Nothing Like Anything " which initially appeared confusing to me. Perhaps the brand wants to convey that every product from Micromax has something unique. It is not just like any other product.( I need to have more clarification on this regard).

The brand's promotions , although heavy, is a big let down. Some of the campaigns are good but most are below par. For example , the Micromax Facebook ad was outright disgusting. Most of the campaigns like Gravity, MTV , EEZPad was very ordinary basic ads. There was no brand building theme behind those ads. They talked about the product and that is it. I feel a visible lack of creativity behind those ads.

In a big marketing move, Micromax roped in the Bollywood Action hero Akshay Kumar as the brand ambassador. This move is going to boost the brand recall of Micromax to new heights. Akshay Kumar has strong equity both in urban and rural markets. The association with such a big star will also have a positive impact on the image of Micromax. The brand can now overcome the perception of a low price product.

But the first campaign featuring Akshay Kumar was nothing but pure noise. I couldn't believe that Lowe Lintas could come out with such a pathetic ad. Watch it here.

The new Gamolution handset was supposed to be a game changer for Micromax. But the campaign was a big let down. With a star like Akshay, the brand could have done much much more rather than some funny noises and acrobatics. I think the agency was stuck in a stereotype as to how to use Akshay Kumar.

The new game handset uses the motion- sensor technology with bluetooth ( as I understand). So one can play games using the computer and handset. I don't think that the ads were in anyway doing justice to the brand's intention. Motion Sensor games are not new to the Indian markets but playing games on a PC using mobile is something new. I am not sure whether the ad essentially communicated the innovation.

A very poorly made ad like this will do more harm to the image of Micromax. The brand may get lot of eyeballs due to the ' noise ' and celebrity power, but a low quality ad will reflect in the image perception of Micromax. A lot of my students said to me " Have you seen that Akshay ad, its crap !!" . Micromax has lot of powerful positives that many consumers doesn't know. I came to know more about this brand only after I digged for information to write this post.

There is a risk of the brand perceived not as an aspirational brand but a ordinary price warrior if it does not focus on the quality of the communication.

Micromax now have a wonderful chance of moving up the ladder. With a good product range, reasonable pricing base and a high profile celebrity, the brand could have positioned itself as an aspirational brand. Instead of also ran ads that lack any brand vision, Micromax would do well if it could bring in some class in their campaigns.

The brand should also move from a product oriented ad campaign to a brand building mode. Micromax as a brand should be developed focusing on the core brand values like innovation and value orientation. When the product range widens, it may not be practical to sustain individual campaigns. So it is time for Micromax to position the Family Brand and develop a brand identity.

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Brand Update : Tata Indicom

Tata Indicom is currently running a new brand campaign extending the concept of " Listen to your heart " ( suno dil i awaaz " ) positioning. The new positioning is being reinforced using several tvcs featuring various celebrities . The brand has roped in Himesh Reshammiya, Karan Johar, Lalit Modi, Prachi Desai, Irfan and Yusuf Pathans as the brand ambassadors.

The ads shows these self-made successful persons talking about how they listen to their heart and achieved their dreams. All these personalities chose their profession based on their interest often defying the advice of their relatives and friends. The brand is celebrating their success.

This is classic case of brand laddering is supported by a 360 degree campaign by Tata Indicom including events, outdoors and conventional media vehicles.

After some rustic campaigns using Kajol and Ajay Devgan, the brand has finally found its core positioning platform.
I liked the slogan and the execution of the repositioning exercise. But somehow I fail to see a strong connect between the current positioning and the product. When Airtel talks about " expressing yourself " , its easy for us to connect to their core service.

But it is little difficult " listen to your heart " and Tata Indicom service. Hence the brand should have first established the connection between the current positioning and the brand.
According to the reports, the brand 's core idea is to empower people to listen to your heart. But where will the product fit in ?
Is it that you listen to your heart using Indicom
or
Those who use Indicom are the ones who have listened to their hearts ?

May be the brand is using the second proposition. Tata Indicom in a sense is trying to create the brand personality using these celebrities.

But I still feel the disconnect ..........

What do you think ?


Related Brand
Tata Indicom

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